FAQs

What do I do, I am having trouble making an appointment?

We take pride in our scheduling system being smooth and efficient. After leaving a message for more than 24 hours, if you are still having trouble getting an appointment, please dial 240.566.3130 and press (option 4) to leave a brief message for a quicker response. We will get back to you as soon as we can.

How do I make an appointment?

Please call our scheduling specialist at 240.566.3130 and select option 1. Our intake specialists are trained to get all the information necessary from you, including insurance information and referral, if needed.

What to expect? (NEW PATIENTS ONLY)

New patients are scheduled for one-hour appointments. You will first spend a few minutes at the registration desk to go over demographic and insurance information. You will be asked to provide a state-issued identification card (e.g., Driver’s license), insurance card, referral, co-payment, and list of current medications. If you do not have a state-issued identification card with your photo, we will snap a quick photo for our physician’s reference. If you have already accessed our website and printed our New Patient Forms, we will collect them at this time. Otherwise, you can fill them out at check-in. You will then be taken into the exam room, where you will have a brief interview with our clinical staff to compile your chart, and you may also have your vitals taken at this time. Our Physician will then spend most of the appointment with you engaging in conversation, regarding your medical history and chief complaints to familiarize himself with your conditions. The provider will also perform the physical and neurological examination at this time. After discussing your treatment plan in detail, your appointment will end back at the registration desk, where you will make your follow-up appointment and receive any written prescriptions, orders, patient education, and/or, prescriptions samples and coupons.

Follow-up appointments are scheduled for 15-30 minutes. Please remember to bring a current, updated list of medications to each follow-up visit. It is important to bring medical investigations including, lab work, CT scans, MRI reports, and CD of the pictures with you in an each-and-every follow-up visit. After a brief registration at the front desk and chart update with our clinical staff, you will meet with our physician to review the results from any diagnostic imaging or procedures, lab work, and/or physician consults done during the interim. Medication and treatment adjustments may be made at this time.

We have an Electronic Medical Records (EMR) system, which includes, your encounters, physician’s assessments, and the plans regarding your condition. are typed as the encounter proceeds so that the consultation notes are ready to be faxed to your primary care and referring physicians on the same day.

Our physicians understand the importance of communicating with your primary care physician and other consultants. Depending on providers’ preferences, the notes are taken during or after the encounter.  The Medical Scribe may be used by some providers.

How CNS is different from other Neurology Centers?

Our board-certified physicians understand the seriousness of a neurological diagnosis. We offer our patients cutting edge knowledge and care, and yet remain compassionate and supportive. We work in harmony with surrounding tertiary care centers to provide you with all the expert opinions that you need. Our experienced medical assistants are highly trained and specializes in neurological care and other advanced treatment methods.  Our office is entirely computerized, utilizing Electronic Health Records. This ensures easier communication with primary care providers. We also offer extended late hours. Our physicians use email, as well as phones, to communicate with patients.

How do I deal with Insurance Claims for office visits?

Our billing department will file an insurance claim on your behalf, but we ask that you bring your insurance card with you on each visit. Please notify us of any change in your insurance.

Do I need to file an Insurance Claim?

We accept most insurances. Our billing department will file your insurance claim on your behalf to ensure the most uncomplicated and non-stressful experience.

What if I do not have Insurance Coverage?

Our experienced office staff will help you obtain emergency medical assistance coverage where applicable through state agencies and provide you with a list of insurance companies that may be willing to provide coverage. We will also apply for assistance on your behalf with different pharmaceutical company’s foundations.

Who do I contact in case of emergency?

If you have a medical emergency, please dial 911, or go to the nearest emergency room.

Will I have to wait for a long time to get an appointment?

Our wait times vary by each provider. However, we have nurse practitioners, as well as new neurologists who can accommodate a priority appointment. We try our best to accommodate patients with urgent neurological needs within 48 hours. Our front office staff will be able to give you a reasonable estimated wait time at the time of your inquiry.

How do I know if I should get a second opinion?

We work with national experts, and we also coordinate second opinion consultation if necessary.

How do I leave feedback for the CNS?

Please visit the feedback tab or click here.