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Patient Survey Questions and Answer Choices

 
We need your help to improve our services. Your feedback offers valuable insight regarding the care and comfort of our patients. Based on your response we continuously improve our services. Thank you in advance for taking the time to complete this survey about the care you received.
 

How Well Doctor Communicate with Patients

 
Yes, definitely Yes, somewhat No
Did the doctor explain things in a way that was easy to understand and explain your diagnosis adequately?
Did the doctor listen carefully to you?
Did the doctor give you easy to understand instructions about taking care of your health problems or concerns?
Did the doctor seem to know the important information about your medical history?
Did you feel involved in designing your treatment plan and next steps?
Did the doctor show respect for what you had to say?
 

Helpful, Courteous and Respectful Office Staff

 
Yes, definitely Yes, somewhat No
Was office staff was helpful as you thought they should be?
Did office staff treat you with courtesy and respect?

Getting Timely Appointments, Care and Information

 
Never Sometimes Usually Always
When you phoned the office to get an appointment for care you needed right away, how often did you get an appointment as soon as you thought you needed?
When you made an appointment for a follow-up care, how often did you get an appointment as soon as you thought you needed?
When you phoned the office during regular office hours, how often did you get an answer to your medical question that same day?
When you phoned the office after regular office hours, how often did you get an answer to your medical questions as soon as you needed?
How often did you see this doctor within 15 minutes of your appointment time? Wait time includes time spent in the waiting room and exam room.